---
name: "Support Ticket Triage"
type: "skill"
version: "1.0.0"
description: "Automatically classify and route incoming support tickets with priority assessment, team recommendations, and pre-drafted first responses."
author: "vibecodin.gg"
tags:
  - customer-service
  - ticket-management
  - triage
  - automation
  - support-operations
  - case-management
license: "MIT"
created: "2026-04-04"
updated: "2026-04-04"
tested_with:
  - claude-sonnet-4-6

trigger: "Invoke when new support tickets arrive requiring classification, priority assessment, and initial routing decisions before assignment to support agents."
commands:
  - name: "triage"
    description: "Full triage analysis of a support ticket including category, priority, routing, summary, and first-response draft."
  - name: "classify"
    description: "Quick category and priority classification only, without routing or response draft."
dependencies:
  mcps: []
  note: "No dependencies required for this skill to function."
  tools: []
  skills: []
---